Let’s Talk About Your Next Product chris@cjhconsultant.com
With 20+ years of experience leading complex digital product initiatives, I work with executives and product teams to clarify strategy, drive adoption, and optimize digital experiences. My expertise spans healthcare, fintech, insurance, and retirement platforms.
email me at chris@cjhconsultant.com
I help businesses turn ideas into measurable outcomes:
Digital Strategy & Transformation – Align products and platforms with business goals.
Product Development & UX – Build modern, intuitive experiences that engage users.
AI & Automation Strategy – Apply AI to improve efficiency and customer engagement.
Marketing & Growth – SEO, SEM, and content strategies that drive adoption.
Elevance Health / Aetna: Rebuilt student health portals
Wells Fargo: Led creation and launch of 3 new credit cards
Prudential Retirement: Designed emergency savings product
PayPal & eBay: Developed new cashback & points programs
Client: Wells Fargo
The Challenge: Legacy systems and fragmented product roadmaps were slowing down the deployment of new digital banking features.
The Action: Introduced modernized Product Management practices and SAFe (Scaled Agile) methodologies. I focused on breaking down silos between the business side and the engineering teams to create a unified product vision.
The Result: Accelerated the release cycle for new features and improved the reliability of digital banking tools for retail customers.
Client: Aetna Health Insurance
The Challenge: Navigating the complex regulatory and stakeholder requirements of a major healthcare merger while attempting to launch integrated digital products.
The Action: Served as the bridge between executive vision and technical execution. I implemented a disciplined product management framework that prioritized features based on "Value to Member" and "Regulatory Readiness."
The Result: Successfully aligned cross-functional teams to deliver digital product updates on time, ensuring a unified experience for millions of members during a critical transition period.
Client: Prudential Financial
The Challenge: Users were facing significant friction during the digital onboarding process, leading to high drop-off rates and increased reliance on high-cost call center support.
The Action: I mapped the end-to-end user journey to identify technical and psychological "bottlenecks." By streamlining the data-entry requirements and redesigning the digital touchpoints, we simplified the path to completion.
Kevin Smith - Elevance Health
I had the pleasure of working with Chris at Elevance Health, and I can confidently say that he is one of the most strategic and forward-thinking leaders I’ve worked with in the health insurance space.
Chris brings a rare blend of visionary leadership, deep industry knowledge, and an ability to execute complex initiatives that drive meaningful impact. Chris works collaboratively leading cross-functional teams, driving digital transformation, and crafting member-centric strategies consistently delivering results—and elevated our organization’s capabilities.
Chris is a trusted leader who brings out the best in teams and builds a culture of collaboration and continuous improvement. Any organization would benefit from Chris’s leadership, strategic insight, and passion for improving healthcare.
James Larson - Aetna
Chris is a top-notch business partner in the digital marketing space as the leader of a major website re-design project in our business. He adds a ton of value to strategic decisions and more tactical implementations as someone who takes the time to both understand business needs and provide technical know-how - Chris is truly an "agency in a box" He takes the time to educate business partners on the work at hand as well as useful best practices as a trusted consultant. Working with Chris is an absolute pleasure and he truly invests himself in projects which sets clients at ease and drives superior results.
Lucas Finco - ConEdison
Chris is a dedicated, reliable, and detail oriented manager that can be trusted to execute the most complex tasks. He is highly intelligent, driven, and thrives in a fast-paced environment. He is up-to-date on the latest digital technologies and techniques. Including Chris on the most complex and challenging projects is a no-brainer, and I always look forward to opportunities to work with him.